Help Center
Exchange & Returns

How should I proceed with exchanging products?

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14 days cooling-off period
You have the right to cancel and return or exchange your order within 14 days, for any reason and without justification.
This "cooling off" period expires 14 days after the day you received your goods.
Please note, this 14 days cooling-off period applies to buyers residing in the European Union only.

You can have your goods changed within 14 days of receipt due to: 

- wrong size
- wrong colour
- other product or model preference
- the product was delivered damaged
- any other reason

Should you be interested in the exchange of goods, please send us the goods in their original state, i.e. in a condition that shows no signs of wear or damage.

❗ Attach a copy of your invoice and this copy of the returns/exchange form (duly filled) along with the items being returned so that we can exchange as soon as possible.

Send to:
Be Lenka s.r.o.
Veľká Okružná 66,
010 01 Žilina,
Slovakia

We recommend that you also send the completed withdrawal of the contract form via e-mail info@belenka.com

We will confirm the receipt of the goods via e-mail, and we will send you the products you requested, if available in stock.

We will inform you about the payment details – overpayment/refund of the difference between the products – as soon as we receive the original goods.

How should I proceed when returning products?

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You can return your goods within 14 days of receipt.

14 days cooling-off period (Not applicable to buyers residing outside Europen Union) 
You have the right to cancel and return or exchange your order within 14 days, for any reason and without justification. This "cooling off" period expires 14 days after the day you received your goods.
Please note, this 14 days cooling-off period applies to buyers residing in the European Union only.

Should you need to return the goods, please send us the goods in their original state, i.e. in a condition that shows no signs of wear or damage. 

Our address: Be Lenka s.r.o., Veľká Okružná 66, 01001 Žilina, Slovakia

Attach a copy of your invoice and this copy of the returns/exchange form (duly filled) along with the items being returned so that we can exchange or refund you as soon as possible.

We recommend that you also send the completed withdrawal of the contract form via e-mail info@belenka.com

We will confirm the receipt of the goods via e-mail and check the condition of returned goods. If the returned goods are with no damage and with no signs of use, we will send you a full refund via bank transfer within 14 days. You must state the number of your bank account in the Withdrawal from the Purchase Contract.

More information about returning policy can be found in our General Terms and Conditions in point 6.6

Who bears the postage cost regarding the exchange of the goods/return of the goods/complaint?

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Postage shall be paid by the Buyer when sending the returned goods. (as stated in our General Terms and Conditions) Unless otherwise specified.

How should I send the products back (to be returned/exchanged) ?

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We recommend returning the goods via the courier, or in a way allowing to track your shipment to make sure we receive it. We will confirm the receipt of the goods via e-mail.

In case of sending the parcel via Slovak / Czech Post, we recommend to send it with a tracking number.

If you reside in the Czech Republic, you can use Z-point service, but have it delivered directly to our office 

Be Lenka s.r.o.
Veľká Okružná 66
01001, Žilina
Slovakia

not to the dispatch point.

How do I file a complaint?

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All of our products come with a 2-year warranty against manufacturing defects.

If the goods have defects, you have the right to make a complaint by describing in a written complaint the nature of the defect and sending it together with the goods to Be Lenka. Our address: 

Be Lenka s.r.o.,
Veľká Okružná 66,
010 01 Žilina
Slovakia


You can return your order for free via DPD courier service. Click here to schedule a pick-up. This service is available just for Austria, Germany, France, Spain, Portugal, Hungary, Poland, Czech Republic, Estonia, Latvia, Lithuania, Belgium, Netherlands, Luxembourg and Ireland.
Please note it is possible to schedule a pick-up just from your address, not from the DPD pick up point.

Please always make sure the goods are sent in clean and dirt-free condition.

All the necessary information regarding filing a complaint can be found in our General Terms and Condition in point 7 (Returning Policy). Should you have any further question, do not hesitate to contact us via e-mail on reklamacie@belenka.com .

Attention:
For complaints, we accept goods purchased only via our e-shop. In the case of goods purchased from our partners, please contact them directly.