Help Center

How should I proceed with exchanging products?

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We do not currently exchange purchased goods. If you would like to return the goods, you may do so within 14 days. For more details on how to proceed, please click on Returns

How do I return goods (14-day returns)?

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You can find more detailed information on returning the goods in our Returns policy (here).

Who bears the postage cost regarding the return of the goods / complaint?

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Postage shall be paid by the Buyer when sending the returned goods. (as stated in our General Terms and Conditions) Unless otherwise specified.

How do I file a Warranty claim?

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All orders are covered under our 24-month Warranty against manufacturing defects. If you have received a defective product, please reach out to us by email with the defect information, including some photo evidence, and we'll work with you to make it right.

Click on the this link to file a warranty claim.

Ensure that the goods are properly cleaned before sending them to:

Be Lenka s.r.o.
Industry Park - PCHZ
P.O. Hviezdoslava 42
010 01 Žilina

If you are unable to print the Complaint Protocol, you can write down the order number, complaint number, and the details of the products that you are returning by hand. This will help us to match the goods that you have returned with your initial order.

You will also find all the necessary information to claim the goods in our Terms and Conditions in point 7.

In the case of any ambiguities regarding the warranty claim, please contact us at

Please note:

The buyer is obliged to hand over the claimed goods to the seller, including all its components, in a hygienically sound condition that allows safe handling of the goods by other persons. Otherwise, the seller is entitled to reject the goods claim.

The 24-month Warranty applies exclusively to the goods purchased through our website.(If you have purchased the goods from our business partner, please contact them directly).