Terms & Conditions
General Terms and condition of an internet shop (E-shop)
1. General provisions
1.1. These General Terms and Conditions govern the rights and obligations of the Contracting Parties arising from a remote contract between the company Be Lenka s.r.o., company address: Antona Bernoláka 2202/12, 010 01 Žilina (Slovak Republic), CRN (IČO): 51085291, TIN (DIČ): 2120590197, a company registered with the Commercial Register of the District Court of Žilina, Section Sro, Insert No. 68526 / L (hereinafter referred to as the "Seller") and the Buyer, the subject of which is the purchase and sale of goods, as well as the delivery of custom-made goods on the Seller's Web site titled www.belenka.com, www.belenka.sk, www.belenka.cz, www.belenka.de, www.belenka.fr, www.belenka.pl, www.belenka.es, www.belenka.it (hereinafter referred to as the „E-shop“).
The Seller's contact details are as follows:
Be Lenka s.r.o.
Alexandra Rudnaya 21 (4. poschodie),
010 01 Žilina (Slovak Republic)
Account number - IBAN: SK7483300000002001293158 for payments in EUR
Account number - IBAN: 2801293156/2010 for payments in CZK
Slovak Trade Inspection (SOI)
Slovak Trade Inspection, Inspectorate of the Slovak Trade Inspection based in Žilina for the Žilina Region, ul. Predmestská 71, 011 79 Žilina, phone no. 041/7632130, email@example.com
Please do not pay for the ordered goods unless you receive payment details in your E-mail inbox.
1.2. The General Terms and Conditions are an integral part of the Contract of Sale. If the Seller and the Buyer conclude a written Contract of Sale in which they agree on the terms which are different from the General Terms and Conditions, the provisions of the Contract of Sale shall refer to the General Terms and Conditions.
1.3. Key definitions:
● E-shop – a computer system located in the Internet network with public access that enables to purchase goods.
● Buyer - a person or legal entity who has concluded a Contract of Sale with the Seller.
● Consumer - a person who is acting for the purposes which are outside their line of business, employment or profession, when concluding and performing the Contract.
● Goods - products that are in the current offer of the E-shop www.belenka.com. The term "goods" shall mean "new goods", "used goods" and "custom-made goods" unless the context indicates otherwise.
● New goods - goods that have not been used and are in the manufacturer's original packaging, including all accessories.
● Used goods - goods which have already been used and are designated as "used goods". The Buyer takes into account that the used goods may be worn out or may have defects caused by their use. The condition of the goods is specified on the E-shop in its description and any defects or wear and tear are taken into account in the price of the goods.
● Custom-made goods – production of goods based on the Buyer’s specific requirements, e.g. production of baby-carriers from fabrics provided by the Buyer.
● Purchase price – total price in which the price of the goods is included, including the cost of delivery.
1.4. These General Terms and Conditions shall also govern the rights and obligations of the Contracting Parties when goods are borrowed via the E-shop.
2. Electronic ordering and conclusion of the Contract of Sale
2.1. An electronic order for the purpose of delivering the goods shall mean:
2.1.1. An electronic form containing information about the Buyer, a list of ordered goods from the offer of the E-shop www.belenka.com including the size of the goods, patterns, or accessories on the baby-carrier / jackets / jumpers, the total price of such goods and the delivery cost, the payment method and the delivery method processed by the electronic commerce system.
2.2. In case of the electronic ordering of production and delivery of baby- carriers, the Buyer shall order via the configurator.
2.3. An electronic order for the delivery of custom-made goods shall mean:
2.3.1. An electronic form which contains information about the Buyer, the size of the goods, information on the production from own baby-wraps, or textiles (fabrics), accessories on baby-carriers / jackets / jumpers, the total price of such goods and the delivery cost, the payment method and the delivery method processed by the electronic commerce system.
2.4. The validity of an electronic order is conditioned by the provision of all required information in the registration form by the Buyer, including their phone contact.
2.5. The Contract of sale is concluded at the moment of acceptance of the contract by notification of the receipt of the order by the Seller's electronic system.
3. Price terms
3.1. When ordering goods, a price published as the price of the goods shall apply to the goods. Selling prices in the E-shop shall be displayed in Euro, in the E-shop www.belenka.cz shall be displayed in CZK. The delivery cost of goods or cost of custom-made production are not included in the price of goods; they will be added to the price of goods, according to the General Terms and Conditions.
3.2. Special offers and any other discounts shall apply for the period during which the special offer stands, and subject to the conditions specified for each special offer or discount separately. Various special offers and discounts can not be combined unless stated otherwise.
3.3. In case of delivery of goods or services abroad, the Seller is not responsible for the customs duties, fees and taxes incurred due to the transport of goods from the Slovak Republic. These costs shall be covered solely by the Buyer.
4. Method of payment
4.1. Cash on delivery - the Buyer shall pay the courier for the goods upon the receipt of the shipment.
4.2. Cashless bank transfer to the bank account of the Seller – after receiving a request for payment and receipt of the necessary data by e-mail sent by the Seller, the Buyer shall transfer the total amount for the ordered goods (purchase price) to the account kept by the bank Fio Banka, IBAN: SK74 8330 0000 0020 0129 3158 for payments in Euro and IBAN: SK92 8330 0000 0028 0129 3156 for payments in CZK, and the invoice number, or pro forma invoice number for the delivery of custom-made goods indicate the variable symbol, and the first name and surname of the Buyer shall be entered in the note for the payment. The Order will be processed after the total amount of the purchase price has been credited to the Seller's account within the delivery periods referred to in Art. 5 of these General Terms and Conditions. In case of termination of the contract, the payment shall be refunded to the buyer’s account in full amount.
4.3. Payment via GOPAY payment gateway (prompt payment, credit card payment, payment by bank transfer). Approved and regulated by the National Bank of the Czech Republic and the Ministry of Finance of the Czech Republic.
5. Delivery terms
5.1. Delivery of ordered goods is processed in the shortest possible time depending on the availability of the goods and the Seller's operational possibilities. The Seller shall send all goods indicated as available in stock within 72 hours of the order confirmation, or, if paid in advance by bank transfer, the goods will be shipped within 72 hours of receiving the total amount of the purchase price in the Seller's account. Upon the delivery of goods ordered per order, as well as the goods out of stock at the time of order confirmation, the goods will be sent within 6 weeks of order confirmation and crediting the total amount of the purchase price to the Seller's account. In justified cases, the Seller is entitled to prolong the delivery period of goods even repeatedly.
5.2. In case of an order of custom-made goods, these orders are processed within 6 weeks of the order confirmation, crediting the total amount of the purchase price to the Seller's account as well as delivery of the fabric (textile) from the Buyer. And this delivery time begins to run until all previous conditions have been met. In justified cases, the Seller is entitled to prolong the delivery period of goods, even repeatedly.
5.3. If the order contains numerous items and some of them are not in stock, the Seller shall inform the Buyer of this, offering the possibility of partial deliveries and advising of delivery costs.
5.4. Goods are delivered through third parties (suppliers) to the address provided by the Buyer in the order form, and the Buyer is obliged to accept the delivery at this address.
5.5. The invoice is delivered electronically to the Buyer's E-mail address provided in the order form. The invoice also serves as a warranty card.
5.6. Goods can be accepted in person at the Seller's shop floor by mutual agreement.
5.7. Goods are delivered to the Slovak Republic, the Czech Republic or another country by mutual agreement.
5.8. The proprietary right to the goods shall be transferred to the Buyer by the acceptance of the goods.
5.9. When accepting delivery of goods, the Buyer is encouraged to check:
– whether the goods were delivered per the order,
– whether the goods were delivered in quantity specified in the order,
– whether the goods are damaged.
If the buyer receives goods they did not order, the buyer is recommended to contact the Seller by e-mail or by phone within 24 hours of the receipt of the delivery. If the goods have been delivered that are showing signs of damage or visible defects, the buyer is recommended to contact the Seller by e-mail or by phone within 24 hours of the receipt of the delivery. If the goods are found to be damaged, the Buyer is obliged to summarise the extent and nature of the damage on record, the correctness of which will be confirmed by the Courier. Based on this written record delivered to the Seller, the Seller may subsequently offer the removal of the defect, a discount on the goods or, in the case of defects that can not be removed, the delivery of new goods to the Buyer.
6. Withdrawal from the Contract of Sale
6.1. The Seller has the right to withdraw from the Contract of Sale in the following cases:
a. if the Contract of Sale cannot be executed due to reasons caused by the Buyer and the Buyer fails to provide the Seller with the necessary assistance upon written request (incorrect contact details, the Buyer’s lack of communication with the Seller, etc.)
b. if the Buyer has not accepted the order within five working days from the day on which the Buyer was required to accept it,
c. in case of damage to the goods upon dispatch of the order, while the seller cannot fulfil the order due to the current unavailability of such goods in stock,
d. if the goods, at the time of the order, are out of stock, are no longer produced or delivered or the price has changed significantly with the Supplier of the goods and for these reasons the Seller is not able to deliver the goods to the Buyer or to deliver it at a price indicated in the E-shop,
e. in the event that the Buyer has not previously accepted the goods or otherwise violated these General Terms and Conditions or is the Seller's debtor.
f. in case of the supply of custom-made goods, if the Buyer fails to provide the Seller with the necessary assistance (the Buyer has supplied an unsatisfactory, poor quality fabric (textile)).
6.2. In the event that the Buyer has paid to the Buyer the purchase price or part thereof at the time of termination of the Contract of Sale due to withdrawal from the contract by the Seller, the Seller shall return the already paid purchase price or part thereof within 14 days after the expiration of the Contract of Sale by transferring it to the Buyer's bank account unless the Contracting Parties agree to refund the purchase price otherwise.
6.3. 14 day cooling-off period (right to cancel and return your order within 14 days, for any reason and without a justification): Buyer, who is a consumer (who is a resident in the European Union), complies with the provisions of § 7 (1) of Act No. 102/2014 Coll. on the protection of consumers in sale of goods or provision of services under remote contracts or contracts executed outside the business premises of the Seller, as amended (hereinafter referred to as "Act No. 102/2014 Coll.), is entitled to withdraw from the Contract of Sale within 14 calendar days from taking over the goods, without giving any reason. If the Buyer makes use of the right to withdraw from the contract, without giving any reason, the Buyer shall bear the cost of returning the goods (postage), even if the goods can not be returned by post concerning the nature of the goods. This provision does not apply on a Contract of Sale concluded with a Buyer who is non-residing in the European Union.
If the consumer withdraws from the contract after the specified period, such withdrawal from the contract will not be valid and the seller is not obliged to accept the returned goods or reimburse the cost of delivery of the goods. Acceptance of the unlawfully returned goods concludes a contract of storage of the goods between the consumer and the seller, which entitles the seller to demand storage of 2 EUR without VAT for each day of storage of the unlawfully returned goods and the seller is entitled to terminate this contract at any time and return the goods to the buyer. If the amount of storage costs exceeds the value of the stored goods, the seller is entitled to withdraw from the contract for the purchase of the goods and set off his claim for payment of the warehouse against the buyer's claim for a refund of the purchase price for these goods. The above also applies to the case of non-collection of the claimed goods after the proper handling of the complaint by the seller.
6.4. The Buyer may withdraw from the Contract of Sale in accordance with clause 6.3 of these General Terms and Conditions before the start of the withdrawal period. The withdrawal period shall remain effective if the notice of withdrawal has been sent to the Seller, at the latest on the last day of the withdrawal period.
6.5. In compliance with the provisions of § 7 Article (6) letter c) of Act No. 102/2014 Coll., the Buyer, who is a consumer, is not entitled to withdraw from a Contract of Sale the subject of which is the sale of goods manufactured to the specific requirements of the consumer, custom-made goods or goods specifically intended for a single consumer.
6.6. The Buyer may exercise the right to withdraw from the Contract of Sale in relation to the Buyer in paper form or send this withdrawal by E-mail to the address of the Seller specified in Seller's contact data. Proof of purchase (the invoice) shall be attached to the withdrawal from the contract. The withdrawal from the contract must include the number and date of the order or the list of the ordered goods, the date on which the goods were delivered, the Buyer's name and surname, permanent address and the manner in which the received payments are to be refunded, including the bank account number in the form of IBAN in the case of a cashless refund.
If the Buyer wishes to withdraw from the contract in writing, the Buyer may use the following template to withdraw from the Contract:
Be Lenka s.r.o.
Alexandra Rudnaya 21 (4. poschodie)
010 01 Žilina (Slovak Republic)
Re: Withdrawal from the Contract of Sale
I hereby give notice that I withdraw from the Contract of Sale of the following goods:
write the name of goods or order number and invoice number based on which the goods have been delivered to you
Date of ordering the goods: write the date of order,
Date of receipt of the goods: write the date when the goods were delivered to you,
Reason for withdrawal: The Buyer is not obliged to indicate the reason for withdrawal
I ask to return the funds to my account number as follows: please enter your account number in the form of IBAN, bank contact: name of bank / in cash by postal order to the address: please state your name, surname and address
In write the place and date
state your first name and surname, address (including street and number, postcode and village/city) and your signature
Send to: Be Lenka s.r.o. Alexandra Rudnaya 21 (4. poschodie), 010 01 Žilina
6.7. The Buyer is obliged to send the goods back to the Seller to the following address: Be Lenka s.r.o., Alexandra Rudnaya 21 (4. poschodie), 010 01 Žilina (Slovak Republic), within 14 days from the day of withdrawal, or hand the goods over to the Seller in person at the Seller's shop floor by mutual agreement. The Buyer shall bear the cost of returning the goods (postage). The time limit referred to in the first sentence shall be deemed to be maintained if the goods have been handed over to transport or directly to the Seller at the latest on the last day of the time limit. Since the Seller is not responsible for the possible loss of the goods during transport, we recommend that you send the goods by the insured, recorded delivery or by a chosen Courier company. The Seller shall not accept the goods sent cash on delivery.
6.8. The Seller is obliged to refund all payments received upon or in connection with the Contract of Sale to the Buyer, including the delivery cost of goods within 14 days from the date of delivery of the goods. The payment shall be made in the same way as the Buyer used for payment to the Seller unless the Contracting Parties agree to refund the purchase price otherwise, without charging any additional fees. In case that the buyer withdraws from the contract only partially, i.e. only in relation to some products, while keeping other products from this order, the seller is not obliged to return part of the delivery costs to the buyer, as these cannot be determined proportionally, and thus in such a case, only the purchase price of the product which the buyer partially withdrew from contract will be returned to the buyer.
6.9. The right of the Buyer to withdraw from the contract expires if the Buyer has not exercised it within the withdrawal period and in the manner set out in the preceding paragraphs of these General Terms and Conditions.
6.10. We recommend to the Buyer, when returning the goods, to send the insured package by a Courier.
6.11. The Buyer acknowledges that when gifts are provided with the goods, the donation agreement between the Seller and the Buyer is concluded with a termination clause, ie. if the Buyer's right of withdrawal is exercised, the donation contract shall cease to have effect and the Buyer shall be obliged to return, together with the goods which were the subject of the contract, the gifts provided. If these gifts are not returned, their values will be considered as unjust enrichment to the Buyer. If it is not possible to return subjects of unjust enrichment, the Seller has the right to a monetary compensation equal to the usual price of gifts.
6.12. Remittance of any discount coupons to the Buyer is a unilateral legal act of the Seller. If the Buyer withdraws from the Contract in respect of goods for which the discount coupon has been used in whole or in part, the Buyer is not entitled to ask for compensation for the coupon in cash nor in any other way. The Buyer is always entitled only to reimbursement of the paid purchase price and delivery costs.
6.13. The withdrawal conditions set out in this Article of the Terms and Conditions shall not apply to a non-consumer Buyer or a Buyer with residential address in outside of the European Union.
6.14. The Buyer is not entitled to ask for exchange of the goods, unless the parties agree otherwise.
7. Warranty terms and conditions and return policy
7.1. The Seller shall be liable for defects of the goods on delivery and for defects which occur on the goods during the warranty period. The Seller shall not be responsible for defects which were caused by wear and tear of the goods associated with using. The Seller shall not be liable for a defect for which a lower price has been agreed upon. Be Lenka s.r.o. uses the most environmentally friendly natural dyes for shoe uppers. It has certificates on the suitability of the material used. When in contact with water, the color from the upper part of the shoe can leave stains on the foot, sock (or other part of the clothes). In the case of colored shoe models, the coloring of the upper part of the shoe is a natural property of the material when in contact with water and therefore it is not a reason for a complaint.
7.2. When the Buyer is a consumer, the warranty period shall be 24 months for new goods and 12 months for used goods. Where the Buyer is a person other than a consumer, in particular a legal entity, the warranty period for new and used goods shall be 12 months. The warranty period shall run from the date of receipt of the goods by the Buyer or authorized representative.
7.3. Complaints handling procedure subjects to warranty terms in force. The Buyer confirms by sending an order to the Seller that he/she has been fully informed of the conditions and the method of claiming the goods, which includes the information where a complaint can be lodged, in accordance with the provisions of § 18 (1) Act No. 250/2007 Coll. on Consumer Protection amending the Act No. 372/1990 Coll. on misdemeanors, as amended (hereinafter referred to as "Consumer Protection Act") and Act No. 102/2014 Coll.
7.5. The Buyer has the right to set up a claim to warranty only for the goods with defects purchased from the Seller.
7.6. The Buyer is obliged to complain about defects of the goods to the Seller, without unreasonable delay; otherwise, this right of the Buyer expires. The day of claim submission is considered to be the day of delivery of the written claim to the seller, whereupon the buyer is obliged to hand over the claimed goods to the Seller. Postage shall be paid by the Buyer when sending the returned goods.
7.7. The Buyer is recommended to examine the goods upon receipt.
7.8. If the goods have defects, the Buyer has the right to make a complaint by describing in a written complaint the nature of the defect and the proposed method of handling the claim. If the goods do not have the agreed properties, and the defect can be repaired, the Buyer has the right to for the goods to be repaired free of charge, on time and accurately. The Seller is obliged to remove the defect without delay. Instead of removing the defect, the Buyer may also require replacement of the goods or, if the defect concerns only a part of the goods, the replacement of the part if this does not incur disproportionate costs concerning the price of the goods or the severity of the defect. Instead of removing the defect, the Seller may always replace defective goods with new goods, provided that this does not cause severe difficulties for the Buyer.
7.9. The Seller shall issue a receipt of the received claim in an appropriate form chosen by the Seller, e.g. as an e-mail message or in written form.
7.10. The Buyer has no right to warranty for the defects of which the Seller notified the Buyer at the time of conclusion of the contract or of which the Buyer had to be aware considering the circumstances under which the purchase contract was concluded (i.e. lower price).
7.11. The right of the Buyer to claim to Seller shall expire under the following conditions:
- in case of damage to goods caused by normal wear and tear,
- in case of incorrect handling or inappropriate use of goods,
- in case of using the goods in conditions in which the goods are typically used - different temperature, dustiness, humidity, chemical and mechanical influences in the environment,
- in case of interference with the products by an unauthorized person (improper repairs or alterations),
- for use in violation of instructions, technical standards, other documentation for the goods or the purpose for which the products are designed,
- mechanical damage, in particular, torn, cut, thermally damaged goods, goods damaged by careless disproportionate physical treatment, intentional scratching of layers of goods, etc.,
- after the warranty period has expired.
Be Lenka s.r.o. uses the most environmentally friendly natural dyes for shoe uppers. It has certificates on the suitability of the material used. When in contact with water, the color from the upper part of the shoe can leave stains on the foot, sock (or other part of the clothes). In the case of colored shoe models, the coloring of the upper part of the shoe is a natural property of the material when in contact with water and therefore it is not a reason for a complaint.
7.12. The Seller is obliged to resolve the complaint and terminate complaints procedure by handing over the repaired goods, replacement of goods, refunding the purchase price of the goods, sending a written notice with request for receipt of performance, providing a reasonable discount on the price of the goods or an explained rejection of the claim.
7.13. The resolution of the claim shall only apply to defects listed in the description of defects when the complaint is lodged.
7.14. With respect to a removable defect, the claim shall be settled in such a way that the Seller will provide for the removal of the defect. The Seller may replace a defective item with an indefectible item instead of removing the defect.
7.15. As for a defect that cannot be removed and which disable the goods from being correctly used, the Buyer has the right to exchange the item or to withdraw from the Contract (does not apply on the Buyer who is non resident of EU country) or is entitled to a reasonable discount on the price of the goods.
7.16. If goods sold at a lower price or used goods have a defect for which the Seller is responsible, the Buyer has the right for a reasonable discount instead of the right to have the goods replaced
7.17. The Seller reserves the right to replace defective goods for other similar goods with comparable parameters. In case of replacement, the warranty period runs from the date of the receipt of the new goods.
7.18. The Seller is obliged to resolve the claim and issue a written document about the settlement to the Buyer who is a consumer (even by e-mail) within 30 days of the date of the claim.
7.19. Under the Consumer Protection Act, the 30-day period shall not apply to resolve the claim if the Buyer is not a consumer. In such case, the period for settlement is not set by the law. However, the Seller undertakes to resolve the claim within 60 days.
8.21. The warranty period shall be extended for the period during which the Buyer is not able to use the goods due to the warranty repair of the goods.
8. Terms of rental of goods
8.1. The Seller (in this clause 8 of the General Terms and Conditions, hereinafter referred to as the "Lessor") offers customers on the E-shop's web site also the opportunity to rent goods for a predetermined fee (rent) temporarily (during the agreed term) under the conditions set out in this Article of the General Terms and Conditions.
8.2. The precondition for the conclusion of the Rental Agreement is to fill in an electronic order to rent the goods on the web site www.belenka.com, www.belenka.sk, www.belenka.cz, www.belenka.de and its binding acceptance by notifying the receipt of the order to the Lessor's electronic system. The Lessee can cancel his/her order free of charge within 24 hours before the day of dispatch of the rented item or before the day when the goods are to be picked up in person. The Lessee shall cancel the order by e-mail sent to the contact address indicated on the web site of the E-shop. If the Lessor had shipped the goods to the Lessee to rent before the cancellation of the order has been delivered by the Lessee to the Lessor, the Lessee is obliged to return it to the Lessor's address within 3 days of delivery of the rented goods.
8.3. The Rental Agreement is concluded for a limited period of time. The Lessee shall specify the rental period in the electronic order with the exact number of days. The rental period begins to run from the day following the day the goods were delivered to the Lessee. The rental ends on the last day of the rental period. The rental period may be shortened or extended by the mutual agreement between the Contracting Parties. If the goods were not returned after the end of the rental, the Rental Agreement is not automatically extended.
8.4. The Lessee is obliged to send the goods back to the Lessor on the last day of the rental. The date on the postmark shall be decisive. In the event that the Lessee fails to comply with this obligation, the Lessee is obliged to pay the Lessor for the use of the goods after the termination of Rental, in the amount as if the rental still lasted (i.e. rent for 1 day * the number of days the Lessee delayed with sending the goods back).
8.5. The charge for the Rental of goods (rent) is stated on the web site of the E-shop. The price for renting goods is added to the charge for delivering to the Lessee, in the amount indicated in the electronic order according to the chosen delivery method. By mutual agreement, it is possible to take over the goods personally in the shop floor of the Lessor.
8.6. The Lessor will send the goods to the Lessee's address stated in the electronic order only after payment of the rental and upon receipt of the deposit for the Rental of the goods. The amount of the deposit on the Rental of goods is stated separately for each item of goods. The deposit will be returned to the Lessee within 14 days of receipt of the Rental of goods to the Lessor.
8.7. The Lessee is not entitled to rent the rented thing into the sublease.
8.8. The Lessee must not make any adjustments or changes to the rented goods without the express permission of the Lessor.
8.9. The Lessor does not bear any liability for damage caused by misuse of the rented goods.
8.10. The Lessee undertakes without undue delay to notify the Lessor of any damage, destruction, loss or theft of the rented goods by phone or E-mail contact address indicated on the web site of the E-shop.
8.11. The Lessee undertakes to bear full property liability for the goods rented. The Lessee is obliged to see to it that the product is not damaged. If the Lessee fails to comply with this obligation and removable damage arises on the rented property, the Lessee shall be obliged to pay a contractual penalty in the amount of 10 € to the Lessor. In the case of loss of the rented goods or, if the damage cannot be removed, the Lessee is obliged to pay the Lessor a contractual penalty in the amount of the deposit received for rental of the goods.
8.12. The Lessor is entitled to charge unilaterally all financial claims in relation to the Lessee and deduct them from the amount of received deposit for the rented goods, in particular the right to receive payment of the contractual penalty under clause 8.11 of the General Terms and Conditions, the right to accept payment for rent and the right to receive an additional payment for the use of goods after the ending of the Rental. After the exercising of the right to the credit, the balance of the deposit will then only be paid back to the Lessee.
8.13. The Lessee is obliged to return the goods in the condition they were delivered, using recorded delivery to the Lessor's shop floor. By mutual agreement, it is possible to return the goods personally at the shop floor of the Lessor. We recommend insuring the shipment of the goods because the Lessor is not responsible for any loss.
9. Privacy, e-shop registration and copyright
9.1. E-shop visitor can register in the e-shop and become a registered user.
9.2. Registration in the e-shop is possible by filling in the registration data and expressing the voluntary consent to registration, giving the registered user the opportunity to manage their orders online, the possibility of making future purchases without having to re-enter contact information, the ability to track purchase history and take advantage of the seller's loyalty program, ie services provided by the Seller free of charge. A registered user bears only the price for the use of means of long-distance communication, which he will use when accessing the e-shop and during registration.
9.3. Possible complications during registration in e-shop or errors associated with a user account shall be reported the Seller. The Seller does not guarantee that the system, thus the user account will be available non-stop, mainly for reasons of necessary updates and necessary repairs of software and hardware equipment.
9.4. The user account of the registered user is protected by the login name, or e-mail address and password. The registered user is responsible for securing this login data against loss and misuse.
9.5. A registered user can cancel his / her user account in the e-shop at any time and without any restrictions.
9.6. The Seller may cancel the user account if the registered user has not used this account for more than 1 year or if the registered user violates his/her obligations arising from these Conditions.
9.7. If the registered user submits in the e-shop any comment or rating on the products of the Seller, eventually a photo or other copyrighted work, the registered user granted the seller free, exclusive, territorial and time-unlimited license to publish such work for further modification and commercial use by the seller. The registered user is obliged to refrain from submitting such actions in the e-shop that would violate generally binding legal regulations, in particular those which would, without consent, interfere with the personal or copyright rights of 3. persons which would offend the public with content or incite violence, which content is vulgar or otherwise manifestly inappropriate.
General information on processing and protection of personal data:
The Seller also points out that at the conclusion of the contract, the identification and contact data entered by the Buyer in its order are processed in order to fulfil the rights and obligations arising from this contract, which is also the legal basis of data processing for the purpose of processing. The Buyer acknowledges that without the voluntary disclosure of such data, the conclusion and performance of the contract would not be possible.
Personal data for the purposes of the contract shall be processed for the duration of the statutory obligations of the seller arising from generally binding legal regulations, particularly the Civil Code, the Consumer Protection Act in the sale of goods or provision of services by the distance contract or contracts concluded away from business premises of the seller, Act on Archives and Registries, Act on Accounting and Act on VAT, i.e. for at least 10 years. Personal data for the purpose of registration in the e-shop will be processed for the duration of the buyer's interest in using the user account and services associated with registration in the e-shop.
The processing of the Buyer's personal data may be entrusted to the provider of the e-shop to ensure the proper functioning of the e-shop and to CRM system administrator of the seller (e.g. independent programmers), accounting service provider when accounting the tax documents of the seller. There will be no automated decision-making or profiling based on the processing of the Buyer's personal data, and the Seller does not intend to provide personal data to a third country, international organization or third parties, except for an intermediary. In particular, the Buyer has the right to request from the Seller access to his/her personal data, their correction or erasure, or the restriction of processing, the right to withdraw his/her consent to the processing of personal data in connection with registration in the e-shop, the right to file a complaint with the Office for Personal Data Protection. The possibility of purchasing goods in the e-shop and the possibility of registering in the e-shop are not primarily intended for buyers under 16 years of age.
10. Final provisions
10.1. The Seller reserves the right to change these General terms and conditions. The obligation to notify the change in writing in these General Terms and Conditions shall be fulfilled by placing it on the www.belenka.com, www.belenka.sk, www.belenka.cz, www.belenka.de.
10.2. The Buyer declares that he/she has familiarized himself/herself with these General Terms and Conditions and agrees with them before filling in the order.
10.3. Any disputes arising out of, or in connection with, the Contract will be dealt with by the Contracting Parties primarily by agreement. If the agreement is not possible, the courts of the Slovak Republic are competent to resolve disputes.
4.10 The Consumer has the right to contact the Seller to request corrective action if not satisfied with the way the seller has settled his complaint or if he/she considers that the Seller has violated his rights. If the Seller responds negatively to the Consumer's request or fails to reply to it within 30 days of the date of dispatch, the Consumer shall have the right to make an application for an alternative dispute resolution (ADR). Only disputes arising from the contract between the Seller and the Consumer, and disputes related to this contract, except for disputes under the provisions of Art. § 1 par. 4 of Act no. 391/2015 Coll., and disputes where the value does not exceed € 20. An application to initiate an ADR is submitted to an ADR entity, which is the Slovak Trade Inspection, under Art. Section 3 of the cited Act, using a special platform, or a form, designated for this purpose. This form is attached to Annex no. 1 of the cited Act. Other ADR entities are listed at https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1. An ADR entity may require the consumer to pay a fee for starting an ADR, up to a maximum of EUR 5 with VAT. Where several ADR entities are competent, the consumer shall have the right to choose which of them to propose. In addition to ADR, the consumer has the right to apply to the competent local court of general jurisdiction. The ARS platform is available at https://ec.europa.eu/consumers/odr/main.
10.5. The Seller is not bound by any codes of conduct in relation to the Consumer.
10.6. The relations not regulated by these General Terms and Conditions are subject to the valid legal regulations of the Slovak Republic, in particular, the relevant provisions of the Civil Code, the Commercial Code, Act no. 250/2007 Coll. on consumer protection and the amendment of Act of the Slovak National Council no. 372/1990 Coll. on misdemeanours, as amended, Act no. 102/2014 Coll. on the protection of consumers in the sale of goods or services under a distance or off-premises contract, as amended.
10.7 Unless otherwise stated in a written agreement between the Seller and the Buyer, or by law, these Terms and Conditions shall apply to all relations between the Seller and the Buyer. The Contracting Parties shall conclude the Contract in accordance with the provisions of Art. 6 paragraph 2 of Regulation No. 593/2008 / EC agreed that the issues not regulated by these Terms and Conditions are governed by the laws and other generally binding legal regulations of the Slovak Republic (hereinafter collectively referred to as the “Applicable Law”). If the Buyer is a Consumer and some of its rights and obligations under these Terms and Conditions and Applicable Law are governed by the law of the country in which it has its domicile differently governed by the law, the more favourable legislation to the Buyer shall be used.
10.8. These General Terms and Conditions become effective in relation to the Buyer by the conclusion of the Contract of Sale.
In Žilina 25. 7. 2019