Returns Policy

Do we offer returns?

Yes! If your order isn’t right for you, you can return it within 14 days of receiving it, no questions asked.

 

❗Currently, we only accept 14day returns from European Union countries and the US

 

Exchanges are not available

Therefore if you're interested in exchange for a different size, please file for a return for your already delivered pair and place a new order on our website for requested size.

 

Return shipping fees are handled by the customer - therefore no shipping label is provided.

Irrespective of the order location - All orders are covered under our 2-year warranty against manufacturing defects.

In case you have received a defective product, please reach out to us by email with the defect information, including some photo evidence, and we’ll work with you to make it right.

    14day US Returns process:

    1. Attach 
      1. a copy of your invoice and 
      2. a copy of the US 14-day Returns Form (duly filled) along with the items being returned.

    2. Please send us the goods in their original state, i.e. in a condition that shows no signs of wear or damage to our US address:

      Be Lenka Returns
      3599 Dolphin Drive SE Unit 64H
      Iowa City, IA 52240

    3. Please, pack the box (with all its original contents) in protective packaging.

    4. Provided that all the above return conditions are met, you can expect a full refund within 14 days from the day of the receipt of your package.

    14day Returns process:

    1. Attach
      1. a copy of your invoice and 
      2. a copy of the EU 14-day Returns Form (duly filled - form will be created automatically) along with the items being returned.

    2. Please send us the goods in their original state, i.e. in a condition that shows no signs of wear or damage to our address:

      Be Lenka s.r.o.
      Alexandra Rudnaya 21
      010 01 Žilina, Slovakia

    3. Please pack the box (with all its original contents) in protective packaging.

    4. Provided that all the above return conditions are met, you can expect a full refund within 14 days from the day of the receipt of your package.

    Help us protect the environment!

    Please pack the product box in the original packaging in which you received your order or use the most environmentally friendly alternative like wrapping paper, reusable shopping bag etc.

    Proper packaging prevents the box from damaging and enables us to reuse it.

    Got questions about the 14day Returns process?