Returns Policy

Do we offer returns?

Yes! If your order isn’t right for you, you can return it within 14days of receiving it, no questions asked.

Please note that currently, we accept returns only from the European Union countries and the US.

14day Returns

Free (Only with DPD couriers) Paid by the sender
Austria US (within US)
Belgium Denmark
Czech Republic Cyprus
Estonia Croatia
Finland Greece
France Luxembourg
Germany Malta
Hungary Portugal
Ireland Bulgaria
Italy
Latvia
Lithuania
Netherlands
Poland
Romania
Slovakia
Slovenia
Spain (except island areas)
Sweden

❗ Currently we only accept 14day returns from European Union countries and the US

Irrespective of the order location - All orders are covered under our 2-year warranty against manufacturing defects.

In case you have received a defective product, please reach out to us by email with the defect information including some photo evidence, and we’ll work with you to make it right.

14day Free Returns process (valid for the countries listed above):

  1. Attach 
    1. a copy of your invoice and 
    2. a copy of the EU 14-day Returns Form (duly filled) along with the items being returned.
  2. Fill in form to return your Be Lenka order via DPD courier. A DPD courier representative will come to you with a return shipping label (returns sent via any other means apart from DPD courier will not be covered by us).
  3. Please send us the goods in their original state, i.e. in a condition that shows no signs of wear or damage.
  4. Please pack the box (with all its original contents) in protective packaging.
  5. Provided that all the above return conditions are met, you can expect a full refund within 14days from the day of the receipt of your package.

14day US Returns process:

  1. Attach 
    1. a copy of your invoice and 
    2. a copy of the US 14-day Returns Form (duly filled) along with the items being returned.
  2. Please send us the goods in their original state, i.e. in a condition that shows no signs of wear or damage to our US address:

    Be Lenka Returns
    75 Commercial Drive # 173
    North Liberty, IA 52317

  3. Please, pack the box (with all its original contents) in protective packaging.
  4. Provided that all the above return conditions are met, you can expect a full refund within 14days from the day of the receipt of your package.

Got questions about 14day US Returns process?

14day Paid Returns process:

  1. Attach
    1. a copy of your invoice and 
    2. a copy of the EU 14-day Returns Form (duly filled - form will be created automatically) along with the items being returned.
  2. Please send us the goods in their original state, i.e. in a condition that shows no signs of wear or damage to our address:

    Be Lenka s.r.o.
    Alexandra Rudnaya 21
    010 01 Žilina, Slovakia

  3. Please pack the box (with all its original contents) in protective packaging
  4. Provided that all the above return conditions are met, you can expect a full refund within 14days from the day of the receipt of your package.

Help us protect the environment!

Please pack the product box in the original packaging in which you received your order or use the most environmentally friendly alternative like wrapping paper, reusable shopping bag etc.

Proper packaging prevents the box from damaging and enables us to reuse it.

Got questions?

 Please find more information in the Help centre section or feel free to contact us at info@belenka.com.