Help Center
Order

I am having troubles placing an order, what should I do?

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Should you have any problems with your order, please contact us via e-mail on info@belenka.com

How can I change my order?

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Should you need to change anything in your current order, please contact us via e-mail on info@belenka.com.

The subject of your e-mail should be: “Change in the order number….”

After your order has been dispatched, no further changes can be made to your order.

Should you need to make any amendments contact us ASAP before your order is shipped.

I accidentally placed the same order twice, what should I do next?

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In case of the duplicity of your order, please contact us as soon as possible via e-mail info@belenka.com. We will cancel one of these orders for you.

How can I cancel my order?

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In case you would like to cancel your current order please contact us via e-mail info@belenka.com.

The subject of this e-mail should be: “Cancellation of the order number….”

Cancellation can only be made before your order is shipped so please contact us ASAP.

How can I place an order?

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You can place an order via our e-shops: 

www.belenka.com (English - Worldwide delivery), 

www.belenka.fr (delivery to French speaking countries), 

www.belenka.sk (delivery to Slovakia), 

www.belenka.cz (delivery to the Czech Republic), 

www.belenka.pl (delivery to Poland)

www.belenka.de (delivery to German-speaking countries).

You can place your order without registration. However, when you do register, you subscribe to receive our periodic newsletter and you can be informed about promotions, discounts or giveaways.

We will send you a confirmation e-mail after receiving your order.