Help Center
Delivery & Payments

When will I receive my order? How long does the delivery take?

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If the purchased goods are in stock, we ship them no later than the next day (week-day) after receiving your payment.

If the goods are currently out of stock, we ship them within the time specified for those particular goods. This information is available on our website and, you also get notified via confirmation e-mail after placing the order.

  • Worldwide
    - DHL Express
    - GLS
  • European Union 
    - DHL Express
    - DPD

Note:
Delivery is affected by the current situation in a particular country with regard to COVID-19 measures.

How can I track my order?

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We notify our customers when their order is shipped, providing a tracking number.  

You can track your order here:

Which countries do you deliver to?

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We deliver worldwide.

In case you do not see your country on our list (seen at the check out stage), contact us on info@belenka.com for further instructions.

What method payment methods do you accept?

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  • Credit / Debit Cards (All major type of credit / debit cards are accepted) - Instant payment via GoPay payment gateway (0 EUR)
  • PayPal (0 EUR)
  • Bank transfer (0 EUR)

What should I do if I have issues while paying for the order?

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If you encounter any problem while paying for your order, do not hesitate to contact us via e-mail at info@belenka.com

In case of failed payments via our payment gateway, please do to make a new order. Simply send us an email with the details of the product that you were trying to order and we will do our best to complete your order.