Returns Policy

Do we offer returns and exchanges?

Yes! If your order isn’t right for you, you can return it within 14days of receving it, no questions asked. Free returns & exchanges are limited to the European Union countries (listed below)

14day Returns & Exchanges

Free (Only with DPD couriers) Paid by the sender
Austria Bulgaria
Belgium Croatia
Czech Republic Cyprus
Estonia Denmark
Finland Greece
France Luxembourg
Germany Malta
Hungary Portugal
Ireland
Italy
Latvia
Lithuania
Netherlands
Poland
Romania
Slovakia
Slovenia
Spain
Sweden

No Returns & Exchanges accepted*

All countries outside the European Union

*Irrespective of the order location - All orders are covered under our 2-year warranty against manufacturing defects.
In case you have received a defective product, please reach out to us by email with the defect information including some photo evidence, and we’ll work with you to make it right.


14day Free Returns process:

  1. Fill in this form to return/exchange your Be Lenka order via DPD courier. A DPD courier representative will come to you with a return shipping label. (returns sent via any other means apart from DPD courier will not be covered by us).
  2. Attach a copy of your invoice and a copy of the returns/exchange form (duly filled) along with the items being returned.
  3. Please send us the goods in their original state, i.e. in a condition that shows no signs of wear or damage.
  4. Please pack the box (with all its original contents) in protective packaging.

Help us protect the environment!

You can pack the product box in the original packaging in which you received your order or use the most environmentally friendly alternative like wrapping paper, reusable shopping bag etc.
Proper packaging prevents the box from damaging and enables us to reuse it. Thank you!


Got questions?

 Please find more information in the Help centre section or feel free to contact us at info@belenka.com.