Shipping and Returns
Free shipping & returns offer
Starting 7 NOV 2020 we are offering free shipping throughout EU and free returns to specific countries listed below until further notice.
Please read other conditions below:
- The minimum order value of EUR80
- The Free shipping offer is valid within the European Union (except UK, Cyprus, Malta, Luxembourg & Ireland)
- The 14 days Free Returns offer (You have 14 calendar days to return an item from the date you received it) offer is only valid for orders being delivered to the below countries:
Czechia (Czech Republic),
14day Free Returns process:
1) Fill in this form to return your Be Lenka order via DPD courier. A DPD courier representative will come to you with a return shipping label. (returns sent via any other means apart from DPD courier will not be covered by us)
2) Attach a copy of your invoice and a copy of the returns/exchange form (duly filled) along with the items being returned.
Note: Other European Union countries not mentioned above do qualify for a 14 days cooling-off period which lets you cancel order/orders and if you change your mind, however, the cost of return would be borne by the sender.
You must follow our standard exchange & return procedure stated in our FAQs.
Feel free to contact us at firstname.lastname@example.org